This is an auto-generated response designed to let you know our system received your support inquiry .
We respond to inquiries in the order received, and a Hotmail Support Representative will address your specific issues as promptly as possible . You should hear from your Support Representative soon.
Remember that MSN Hotmail also has comprehensive online help available--just click "Help" in the upper right corner.
Please ??e that you will ?? receive a reply if you respond directly to this message.
Thank you for writing to MSN Hotmail. This is Janice, and I am writing in response to your password concerns.
Kindly provide the following information for verification purposes.
- Name (first and last)
- Sign-in name
- Birth date
- Country/region
- State
- Zip or postal code
- Approximate date of last successful sign in or approximate date of account registration
If you provide all of the information requested and it is correct, Hotmail resets your password and sends it by e-mail to the address from which you sent your request. As soon as you can gain access to your account, change your password and your secret question.
>>> To change your secret question
1. Click "Options" to the right of the "Address Book" tab. The "Options" page appears. 2. Under "Your Information", click the "Secret Question" link. The "Secret Question" page appears. 3. Type your password in the box provided: below that, type your new secret question and its answer. 4. Click "OK" to complete the change or "Cancel" to return to the "Options" page without changing your secret question.
Note: If you are using a non-English version of Hotmail, remember that you must type your password, like your sign-in name, in Standard English-based text.
Before you sign in with your new password, consider selecting the "Remember my Sign-In Name and Password" option. Then when you quit Hotmail and return,Hotmail automatically signs you in and sends you directly to your Inbox.
Note: If you do ?? sign in to your Hotmail account for 30 days or within the first 10 days after you set up your account, Hotmail marks your account as "Inactive." Your stored e-mail messages are deleted, and inbound messages are returned to the sender. Your Passport still functions, and your Hotmail sign-in name is reserved.
To reactivate your account, go to: http://www.hotmail.com Type your sign-in name and password.
If your account remains "Inactive" for 90 days, Hotmail permanently deletes it.
Hotmail ensures your e-mail privacy by requiring that you use a password to gain access to your Hotmail account. Do NOT share your password with anyone, even someone claiming to work for Hotmail. Hotmail employees will never ask you to provide your password to them over the phone or by e-mail.
Remember that MSN Hotmail also has comprehensive online help available--just click "Help" in the upper right corner.
We appreciate the opportunity to assist you. We have reset your password to:???? ????
After you regain access to your account (??????@hotmail.com), please follow the steps given below to change the password
1. Click "Options" to the right of the "Address Book" tab.
2. Under "Your Information", click the "Password" link.
3. Input the new password and click OK.
Also, due to the security reasons we have deleted your secret question and answer, I suggest you to create Password Hint Question and Answer so you can use the automated password retrireview system. Click the “Secret question” link under “Your Information”
1. The "Secret Question" page appears.
2. Type your password in the box provided. Below that, type your new secret question and its answer.
3. Click "OK" to complete the change or click "Cancel" to return to the "Options" page without changing your secret question.
For your security and convenience, make sure that the answer to your secret question is:
>>> At least five characters in length. >>> Something only you know. >>> Not related to your password or member name in any way. >>> Unlikely to change over time. >>> Extremely difficult for others to guess, even if they see your secret question.
Some examples of good secret questions are:
>>> What are the last five digits of my credit card? >>> What are the last five digits of my social security number? >>>What is my mother's maiden name?
Hotmail ensures your e-mail privacy by requiring that you use a password to gain access to your Hotmail account. Do NOT share your password with anyone, even someone claiming to work for Hotmail. Hotmail employees will never ask you to provide your current password to them over the phone or by e-mail.
Note: Your password is case sensitive, so be aware of any letters that you capitalize.
Remember that MSN Hotmail also has comprehensive online help available--just click Help in the upper right corner.
Sincerely,
Deepa M.
Your satisfaction with my Customer Service is very important to me. If you consider your issue resolved, please click on the link below to let me know how I am doing. With your comments please include my name and ticket number (found in this mail's subject line) to help me keep track of my performance
موضوع: كيف تستعيد اميلك المسروق بدون برامج 
الأربعاء أغسطس 26, 2009 12:47 pm